Shipping & Returns

Deliveries are made with Purolator , Fedex or GLS within 1-2 business day.

Prices will be determined by your address, weight and box size. We ship on Mondays and Tuesdays  to avoid weekend delays.  The tracking number will be sent to you by mail to follow the order.

Delays are beyond our control. We are not responsible for any damage caused by the transport during the shipping but we make sure to make the delivery in opportune temperatures and to pack your plants well to avoid any possible damage, however we want you to be satisfied with your pourchasse. If this is the case, please write us a message with photos of the plant and the roots to info@ayastropicalplants.com. The message must be sent as soon as the issue is discovered.

We recommend monitoring your tracking link to ensure you’re available at the time of delivery or to promptly identify any issues upon arrival.

Please note that delivery delays may occur and are beyond our control. However, it is also your responsibility to follow up with the carrier if needed.

Returns:

• All purchases, once shipped, are final.
• You can cancel your order any time before it's shipped by emailing us at info@ayastropicalplants.com
  

Refund Policy 

In the event of a refund request, we reserve the right to retain 5% of the total order amount for payments made by debit or credit card, and 10% for payments made through Sezzle.

These fees cover a portion of the non-refundable transaction fees charged by payment platforms, as well as administrative and handling costs associated with the order.