Shipping & Returns

Deliveries are made with  Fedex or GLS within 1-2 business day.

Prices will be determined by your address, weight and box size.

We ship on Mondays and Tuesdays  to avoid weekend delays.  The tracking number will be sent to you by mail to follow the order.

Delays are beyond our control. We are not responsible for any damage caused by the transport during the shipping but we make sure to make the delivery in opportune temperatures and to pack your plants well to avoid any possible damage, however we want you to be satisfied with your pourchasse. If this is the case, please write us a message with photos of the plant and the roots to info@ayastropicalplants.com. The message must be sent as soon as the issue is discovered.

As this is a living product and variegation depends on the care provided after purchase (lighting, fertilization, humidity, and environment), we do not guarantee the future variegation of the plant.

We are not responsible for stolen packages when delivery is made to a residential address. We strongly recommend selecting a pickup location to ensure the safety of your order.

If you choose home delivery, you are responsible for being present at the time of delivery.

We recommend monitoring your tracking link to ensure you’re available at the time of delivery or to promptly identify any issues upon arrival.

Please note that delivery delays may occur and are beyond our control. However, it is also your responsibility to follow up with the carrier if needed.

Returns:

• All purchases are final: no cancellation or refund is possible, due to the perishable nature of the products.