Shipping & Returns

Deliveries are made with  Fedex or GLS within 1-2 business day.

Prices will be determined by your address, weight and box size.

We ship on Mondays and Tuesdays  to avoid weekend delays.  The tracking number will be sent to you by mail to follow the order.

Delays are beyond our control. We are not responsible for any damage caused by the transport during the shipping but we make sure to make the delivery in opportune temperatures and to pack your plants well to avoid any possible damage, however we want you to be satisfied with your pourchasse. If this is the case, please write us a message with photos of the plant and the roots to info@ayastropicalplants.com. The message must be sent as soon as the issue is discovered.

As this is a living product and variegation depends on the care provided after purchase (lighting, fertilization, humidity, and environment), we do not guarantee the future variegation of the plant.

We are not responsible for stolen packages when delivery is made to a residential address. We strongly recommend selecting a pickup location to ensure the safety of your order.

If you choose home delivery, you are responsible for being present at the time of delivery.

We recommend monitoring your tracking link to ensure you’re available at the time of delivery or to promptly identify any issues upon arrival.

Please note that delivery delays may occur and are beyond our control. However, it is also your responsibility to follow up with the carrier if needed.

 

Signature Required Delivery (Optional):

You may choose Signature Required Delivery for an additional $4.00 CAD. If you would like to add this service to your order, please email us so we can arrange the additional charge and finalize your shipment before your order is sent.

Returns:

  • All purchases are final: no cancellation or refund is possible, due to the perishable nature of the products.

  • Plant Condition Prior to Shipping

    Our plants are living products and continue to grow and change over time. As a result, it is possible that a plant may lose a leaf, develop a yellow leaf, or experience minor cosmetic changes before it is shipped.

    This is completely normal, especially with certain species such as Alocasias, which often sacrifice an older leaf as they produce a new one.

    If your plant is shipped with a healthy corm (or healthy root system) and healthy roots, it will be considered healthy. Therefore, one or more yellow or lost leaves do not qualify for a refund, exchange, or claim.